sizing information: because sizing and cuts vary between designers and countries, please use this general guide to compare the various size scales. Please contact us by either phone or email if you are in need of further assistance.
| COUNTRY | XXS | XS | S | M | L | XL |
| US | 0 | 2 | 4 | 6 | 8 | 10 |
| France | 34 | 36 | 38 | 40 | 42 | 44 |
| Italy | 38 | 40 | 42 | 44 | 46 | 48 |
| UK | 6 | 8 | 10 | 12 | 14 | 16 |
| Japan | 5 | 7 | 9 | 11 | 13 | 15 |
| Australia | 6 | 8 | 10 | 12 | 14 |
shoe size chart
| US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 |
| EURO | 35.5 | 36 | 36.5 | 37 | 37.5 | 38 | 38.5 | 39 | 39.5 | 40 | 40.5 | 41 | 41.5 |
| Japan | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 | 25.5 | 26 | 26.5 | 27 | 27.5 | 58 |
| Australia | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 |
customer service
ordering: We accept MasterCard, Visa, American Express and Discover. Illinois residents will be charged 10.25% sales tax. If billing and shipping addresses differ, we may ask to contact your credit card company. Free gift wrapping upon request.
domestic shipping: Orders placed by noon Monday thru Friday (excluding holidays) will begin processing that day and will ship within 24 hours (no shipping on weekends). Saturday delivery available by special request; additional charges will apply. We are unable to ship to military APO/FPO addresses as well as PO Boxes.
international shipping: We ship via United States Postal Service (USPS), Global Express Mail which delivers your merchandise within 3 to 5 business days. We do not offer weekend delivery and are unable to ship to military APO/FPO addresses. Risk of loss and title of merchandise shipped internationally will pass on to you upon our delivery to the carrier. You will be responsible for any taxes, duties or any fees charged by customs.
UPS |
UPS |
UPS |
USPS |
USPS |
|
Order Amount (US$) |
Standard |
2 day |
overnight |
Global |
Global Express |
$0-$99.99 |
10 |
20 |
35 |
18 |
30 |
$100 - $199.99 |
10 |
20 |
35 |
22 |
38 |
$200 - $499.99 |
10 |
20 |
35 |
27 |
45 |
$500 + |
10 |
20 |
35 |
30 |
50 |
exchanges & returns: We are happy to offer a refund, exchange or credit for any items that are not completely satisfactory. Returns and exchanges must be in original condition with all tags attached. Footwear returns must also be unworn and included with the original shoe box in its original condition. Sale merchandise may be returned for store credit only. Simply email us at returns@twentythirtyforty.net with your name, address and reason for return and we will forward you an RA#. Returns are accepted within 14 days of the date of purchase for domestic orders and within 21 days of international orders. Shipping and handling charges are nonrefundable. We cover regular shipping to you on exchanges. Please ship your returns/exchanges by insured, certified mail or UPS ground service to the address below:
twentythirtyforty.net
3759 N Ravenswood Ave
studio 132
Chicago, IL 60613
Please allow 7 business days for processing of returns.
privacy policy: We do not sell, share or trade customer information with anyone.
